Placing an Order for Regular Urns


To place an order for any of the regular (not custom) urns, please send an email to with the subject line ‘Funeral Urn’ or ‘Pet Urn’. Attach the photo you wish to use in .jpeg format (the standard format for most photos) and include the order code associated with your chosen urn.


Placing an Order for Custom Urns


Because of the unique nature of the custom urns, more specific ordering instructions can be found HERE or in the Custom Urns tab.


Confirmation Email


Once you have sent the order, you will receive a confirmation email containing the expected shipping date and cost of your funeral urn.

Image Treatment


The photo you send will be trimmed to fit your cremation urn and so may look different than the original. We will attach the trimmed photo with the confirmation email, and if there is a problem with it, let us know so we can fix it before the urn is completed. Please be aware that your photo may undergo a slight change in colour as a result of the process.


Pricing of Urns


Please note that all prices for funeral urns are in Canadian dollars. Prices in US dollars will use the current exchange rate.



To finalize the order, payment must be made in full following the confirmation email. Payment can be made by e-transfer, Visa number over the phone, or a cheque mailed to the following address:

The Pottery

498 Runnymede Rd.

Toronto, On.

M6S 2Z5




All cremation urns will be shipped using Canada Post regular mail unless other arrangements are made.
If the desired urn is in stock, it should be shipped within 3 weeks. If it is not in stock or is a custom urn,
8-10 weeks may be required before shipping.

The exact cost for shipping is:

Funeral urn in Canada-$25

Funeral urn in the US-$50

Pet urn in Canada-$18

Pet urn in the US-$40

Please contact us for international shipping rates.


If you have questions, please email

Custom Funeral Urns and Pet Urns

Please see below.

If you have any unanswered questions about ordering your Portrait Urns cremation urn, please email

How to Order